Effective Date: 26-Feb-2026 (material changes are effective 30 days after posting)

RAQADocs (“we,” “our,” or “us”), respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and share personal information when you visit raqadocs.com (the “Website”), purchase our products, or otherwise interact with us. We collect and process your personal data only with a valid legal basis and for the following specific purposes: to provide and improve our services, to communicate with you, to process transactions, to analyze website usage, and to comply with legal obligations. This Privacy Policy constitutes a legally binding agreement between you and RAQADocs.
We implement appropriate technical and organizational measures, consistent with industry standards, to protect your personal data” — instead of specifics like “multi-factor authentication” unless actually in place.
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.

1. Information We Collect
We collect and process the following categories of personal information, serving as the data controller for such processing:
Information You Provide Directly:
– Name and email address (required for account creation and communication through our Contact Form; optional for newsletter signup).
– Information you submit through inquiries.

Information Collected During Transactions:
– Mailing address and payment details are entered at checkout and processed directly by our third-party payment processors (Stripe, PayPal) in accordance with PCI DSS requirements. We do not store or retain payment card details.
– We employ industry-standard encryption protocols to protect personal data both in transit and at rest. All data transmitted through our website is encrypted using TLS (Transport Layer Security), and stored data is protected through strong encryption methods to prevent unauthorized access.

Automatically Collected Information:
– IP address (via our Jetpack plugin and hosting provider logs).
– Cookies and analytics data (see “Cookies & Tracking Technologies” below).
We do not intentionally collect phone numbers, demographic data, or sensitive personal data. For clarity, we do not collect or process special categories of personal data such as health data, biometric data, racial/ethnic origin, religious beliefs, or other similar sensitive information.

2. How We Use Your Information
We use the information we collect to:
– Respond to inquiries and provide customer support.
– Process orders, payments, and deliver products or services.
– Send newsletters, updates, and marketing communications (you may opt-out at any time).
– Analyze traffic and performance of our Website.
– Improve our products, services, and user experience.
We do not sell or rent your personal information to third parties.

3. Third-Party Service Providers
These providers may collect or process your data in accordance with their own privacy policies. If you request deletion of your personal data, we will forward this request to the relevant third-party service providers and ensure they comply with the deletion request to the extent required by applicable law.
– We implement strict access control measures to ensure that only authorized personnel can access personal data. Access is limited through multi-factor authentication, role-based access controls, and regular access audits. Our employees and contractors are bound by confidentiality agreements and are granted data access only on a need-to-know basis.
– Payment processors: Stripe, PayPal.
– Email marketing providers: Mailchimp.
– Analytics and site statistics: Google Analytics, Jetpack (WordPress plugin).
– Web hosting: Bluehost.
These providers may collect or process your data in accordance with their own privacy policies, as well as utilizing their own encryption and security processes, as applicable. We work with reputable third-party service providers who maintain industry-standard data protection and security practices. For specific information about how these providers handle your data, please refer to their respective privacy policies.

4. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand usage trends. We use both first-party and third-party cookies. Third-party cookies are set by our service providers (including Google Analytics and Jetpack) and are subject to their respective privacy policies. We obtain your explicit consent before setting non-essential cookies if you are in a jurisdiction requiring such consent.
Types of cookies used:
– Essential cookies: : Necessary for site operation and core functionality.
– Analytics cookies (Google Analytics, Jetpack – used to measure traffic and performance).
– Preference cookies: Store your preferences to enhance your browsing experience.
Your choices:
– You can disable cookies through your browser settings.
– If you are located in the EU, UK, or regions with cookie consent requirements, you may be presented with a cookie consent banner to manage your preferences.

5. Data Retention
Payment data is handled by third-party processors and not retained by us. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. In certain circumstances, we may be required to retain your personal data to comply with legal obligations, resolve disputes, or enforce our agreements. In such cases, we will securely store your data and continue to protect it in accordance with this Privacy Policy until the retention is no longer necessary or legally required. We conduct regular reviews of our data retention periods to ensure compliance with applicable laws.
We retain personal data as follows:
– Visitor IP address logs for 28 days
– Newsletter subscription data until unsubscription
– Inquiry emails and related correspondence for up to 2 years, or longer if necessary to comply with legal obligations
– Payment data is handled by third-party processors and not retained by us.

6. Your Rights
Depending on your location, you may have the right to:
– Access your personal data
– Correct inaccurate personal data
– Request deletion of your personal data
– Object to or restrict processing of your personal data
– Request data portability
– Withdraw consent at any time
– To exercise these rights, please contact us at [email protected] or use the Contact Form on our Website. To submit a request, please provide your full name and email address. We will process your request within 30 days and may require additional verification to protect your privacy.
– Opt out of marketing communications at any time.
To exercise your rights, including the right to access, correct, or update your personal information, please contact us at [email protected] or use the Contact Form on our Website.

7. International Users
While RAQADocs primarily markets its services within the United States, our Website may be accessed internationally. By accessing our Website or using our services, you acknowledge that your personal data may be processed in the United States and other countries that may have different data protection laws than those in your country of residence.
EU/UK visitors: If you access our Website from these regions, GDPR and UK GDPR apply. Your personal information may be transferred to the United States, where data protection laws may differ. If personal data of EU/UK residents is transferred outside those regions, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms, where required by law.
If you believe your data protection rights have been violated, you may lodge a complaint with:
– EU residents: Your local Data Protection Authority
– UK residents: Information Commissioner’s Office (ICO) at www.ico.org.uk or 0303 123 1113

8. Children’s Privacy
Our Website is not intended for children under 13 in the United States (as per COPPA), or under 16 in the EU (as per GDPR, unless member state law sets a lower age). We do not knowingly collect information from children below these age thresholds. If we become aware we have collected data from a child, we will delete it promptly.

9. Data Security
We perform regular data backups and maintain robust recovery capabilities to ensure the continuity and integrity of your information. We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

10. Changes to This Policy
We may update this Privacy Policy from time to time. If you disagree with material changes to our Privacy Policy, you have the following options: (1) discontinue using our services,, or (3) request data deletion by contacting us at [email protected]. We will notify users of material changes through: (1) prominent website announcement, (2) email notification if the user is a subscriber, and (3) posting changes. Any changes will be posted on this page with an updated “Effective Date”. Continued use of the Website after such updates constitutes acceptance of the changes.

11. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:
RAQADocs
Email: [email protected]
Website: raqadocs.com